RETURNS

We want you to feel confident in your BASELINE order. Review the information below, then contact customer support before sending an item back.

Return eligibility depends on the item, its condition, and the store’s active return policy. Contact customer support with your order details to confirm eligibility.

Eligible returns must be requested within the return window shown in the store’s current policy. The merchant can update this section with the applicable timeframe.

Items should be returned in the condition required by the store’s active policy, with any original packaging or product components that apply.

Exchange availability depends on current inventory and the store’s active exchange process. Contact customer support before returning an item for exchange.

Approved refunds are returned according to the store’s current policy and the payment method used for the order. Processing details will be provided with your return instructions.

Return-shipping instructions and any applicable costs are provided after a return request is reviewed. Do not send an item back without the appropriate instructions.

Some items may be marked final sale or otherwise ineligible for return. Any applicable designation should be reviewed before completing your purchase.

If your order arrives damaged or contains an incorrect item, contact customer support with your order details and clear photos so the issue can be reviewed.

Visit our Contact page for help with a return or exchange. Include your order details so the BASELINE support team can assist you.