FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our products, shipping, and returns.
How long does shipping take?
Shipping times depend on your location and the delivery service selected at checkout. Tracking details are sent by email once your order ships.
Do you offer free shipping?
Available shipping options and any free-shipping offers are shown at checkout before you complete your order.
How do your hoodies fit?
Fit details are listed on each product page. Review the product description and size guide before choosing your size.
What sizes do you offer?
Available sizes are shown on each product page. Options that cannot currently be purchased will appear unavailable.
Can I return or exchange an item?
Please review our Returns page for current eligibility, timeframes, and instructions before sending an item back.
How do I care for my BASELINE hoodie?
Follow the care instructions printed on the garment label. Washing with similar colors and avoiding excessive heat will help preserve the fabric and fit.
How can I contact customer support?
Visit our Contact page to send a message to the BASELINE support team.
Will sold-out items be restocked?
Restocks vary by product. Check the product page and follow BASELINE updates for the latest availability information.